Tenant FAQsHunter Mason Realty

  1. When is rent due? Rent is due on the first of every month and made payable to Hunter Mason Realty, but the lease agreement will specify whom to pay and where.
  2. Where do I mail my rent payment to? Mail your checks to our office at:
    Hunter Mason Realty
    ATTN: Property Management 23848 Hawthorne Blvd, #100
    Torrance, CA 90505.
  3. What methods of payment are acceptable? Rent can be paid electronically via Cozy, via mail, or in person. We encourage all of our tenants to pay electronically as this is the fastest and most reliable means to pay rent. Send us a request to pay electronically.  We accept ACH, Check, Cashiers Check, or Money Orders only.
  4. How much security deposit do you charge the tenant? The amount of required security deposit depends on the credit score of the qualified applicant. Applicants must have 620 or greater score to qualify. Credit score of 620 – 680 requires two months security deposit. Credit score of 681 and above requires one-month security deposit.
  5. Can a security deposit be used for the last month’s rent? No. The security deposit is not to be used for last month’s rent. However, the security deposit may be used if the tenant defaults by not paying all of his rent before he moves out (Civil Code Section 1950.5 (b)(1).
  6. Is there a penalty for breaking my lease and leaving before the termination date? If you have to break your lease, you are still responsible for making your rental payments through the end of your lease term. Your obligations to continue rental payment are released once a new tenant leases your unit. We understand that issues outside your control do happen, please contact us and we can discuss the best options if any.
  7. What should I do if I have an issue (e.g. leaky faucet, water heater not working, plugged sink or toilet) that needs attention? Please call/text our office at 310-961-4003 (include name, issue, and address), or complete the online form within the Tenant menu.
  8. Who pays for repairs in my unit? Repairs that are a direct result of tenant’s actions are the tenant’s responsibility.
  9. Who should I call in an emergency? Please dial “911″ for major emergencies involving life-threatening issues. Other maintenance emergencies (e.g. toilet overflowing, roof leaking, etc..) call our office at 866-720-8111 x5 and/or text us at 310-961-4003 (include name, issue, and address.)
  10. What if I am locked out of my unit? This is not the responsibility of the landlord. Contact a locksmith at your own expense to gain access to your unit. A replacement key can be provided during business hours for a $25 fee.
  11. Can I deduct repairs I did to my unit from the rent? Not without the prior written approval of the rental manager.
  12. Can I rent a room to another person not specified in my lease? No, we do not allow any subletting of a unit to a third party.
  13. Are pets allowed? This depends on the unit. Some units will allow small pets and non-dangerous breeds. Once permission is granted, an additional deposit and addendum will be required- not to exceed two months rent.
  14. Can I smoke in my unit? No
  15. What do I do if the smoke detector in my unit starts beeping periodically? Note, if the smoke alarm “chirps” periodically In most cases the 9-volt battery in your smoke detector needs to be changed. Please submit a maintenance request to have the battery replaced.
  16. What do I do if the fire alarm in my unit is going off? Call the fire department “911″ and safely exit the building. The fire department will notify you when it is safe to go back in the building.
  17. I am planning to move out. What should I do? Provide us 30 days written notice that you plan to move. If possible, please provide the forwarding address for the return of the itemized security deposit form with (if applicable) the refunded security deposit check.
  18. What happens to my deposit if the co-lessee leaves but I remain? The security deposit is jointly held and will remain with the unit until it is vacated. It is the responsibility of the tenants to agree on the reimbursement of the deposit portion to the vacating tenant.
  19. When can the landlord enter my unit? California law states that a landlord can enter a rental unit only for the following reasons: in an emergency; when the tenant has moved out or has abandoned the rental unit; to make necessary or agreed-upon repairs, decorations, alterations, or other improvements; and to show the rental unit to prospective tenants, purchasers, or lenders, to provide entry to contractors or workers who are to perform work on the unit, or to conduct an initial inspection before the end of the tenancy. A 24-hour notice will always be provided prior to entry of your unit. The notification can be written or verbal. However, in an emergency situation (e.g., smell gas, fire, etc..) then the notice may be waived.
  20. Can I install cable or satellite dish? This will depend on the owner. Please contact our office for permission and to complete a Satellite Addendum, outlining what is allowed.
  21. How long can I have a visitor stay with me? Visitors are limited to 14 days per year. Longer visits must receive written approval.